Building websites at the age of 14 and managing dedicated servers by 16 ignited a lifelong obsession with technology. Today, that hands-on foundation drives my work as a Technical Programme Manager. With over 14 years of global delivery experience, I specialise in navigating digital ecosystems, spanning engineering, data science, MarTech and AI, turning complexity into reality.
I am relentlessly curious and continually look to drive efficiency using an analytical mindset. Accustomed to working in high-pressure environments with complex requirements and ever-changing priorities, I always maintain focus on quality and results-driven outcomes. I am an effective leader, experienced in enabling and empowering cross-continental, multi-disciplinary delivery teams to ship high-quality work at velocity.
Took an AI-enabled content analytics capability from R&D prototype through to a globally implemented, productionised solution. Stood up the product teams, processes and delivery approaches to enable this to scale across multiple teams and clients to deliver multi-million-pound revenue for RAPP as a key product offering.
Worked with technical SMEs to implement SDLC principles, including CI/CD pipelines, code management, code security scanning, penetration testing and data compliance.
Worked closely with the CTO and Head of Product to build and prioritise a complex product roadmap, breaking the work into key initiatives. Increased team velocity to ship new features at a greater pace and set up the foundations to scale the team headcount from single to double digits in 6 months.
Set up a PMO & Ops function within Rapier Communications, including standing up commercial, resource management and ops processes. Implemented and embedded Jira for effective roadmapping, workflow management and delivery.
Drove real operational change within Three Mobile’s CVM (Customer Value Management) team whilst on secondment for 8 months, embedding myself within a team of 14, collaboratively driving the stand-up of new processes, documentation and ways of working to enable effective campaign delivery and team throughput.
Implemented the analytics datamart and reporting for CRM activation, enabling the CRM team to implement KPIs and measurement frameworks consistently and reliably across all of their campaign activations.
Delivered a Salesforce implementation for a blue-chip client with complex regulatory requirements around data tokenisation, as well as integrating multiple data sources to enable complex business requirements and needs, working directly with Salesforce and third-party partners.